Microsoft Dynamics CRM - By the numbers (April 2010 update)

Just came back last week from attending another Microsoft Convergence. So it seems like only time I find to update this blog seems to be around the Microsoft Conference times. If you want updates in between my infrequent blog posts, you can check out my twitter feed.

So for the conference since it was in Atlanta and its my home town, I didnt really have to leave town to attend which was nice. But at first I was a bit skeptical.(So I love Atlanta and I love Convergence but was just not too sure about Convergence in Atlanta) but I was proved wrong & all in all a great conference.

So as I had mentioned in my post last year, I have been keeping track of overall CRM numbers that Microsoft announces (at the CRM general sessions) just to see a general trend etc.

So here you go below.



So as of April 2010, 1.1M+ users and 22K+ customers. Pretty decent numbers but growth seems to be a bit slower compared to past years. That may have to do with the general economy or just the fact that as you get bigger, growth cant sustain the same level as when you are smaller.

Another thing I included is the average # of users/customer. Just to see how that is trending. By the numbers it shows that on average a typical Microsoft Dynamics CRM customer has around 50 users. (of course, you will have your highs & variances but interesting to see that general trend as well).

So apart from above, one of the things at these conferences, you pick up the major buzzwords that MSFT is pushing top down. In this conference, the top ones for me were

• MSFT 'All-in' on cloud computing
• 'Social CRM' convergence
• xRM, xRM & some more xRM
  

That's it for now. Till next time my friends.